Refund policy

Return & Refund Policy

Last Updated: 03/04/2026

At MIREN, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include original packaging and accessories
  • Show no signs of wear, damage, or misuse
  • Include proof of purchase or order number

For hygiene and safety reasons, opened or used beauty devices may not be eligible for return unless faulty.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method
  • Processing times may vary depending on your bank or payment provider
  • Original shipping costs are non-refundable unless the item arrived damaged or incorrect

Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos or videos of the issue
  • A short description of the problem

If approved, we’ll arrange:

  • A replacement
  • Store credit
  • Or a full refund where applicable

Non-Returnable Items

The following cannot be returned:

  • Used skincare or beauty products
  • Opened hygiene-related items (unless defective)
  • Gift cards
  • Clearance or final-sale items

Exchanges

We currently do not offer direct exchanges.

If you’d like another item, please return your original purchase (if eligible) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The item is confirmed faulty

We recommend using a tracked shipping method.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once dispatched, standard return procedures apply.

Contact Us

For returns, refunds, or support:

Email: mirenbeautysa@gmail.com
Business Hours: Monday–Friday | 9:00–17:00
Response Time: Within 1–2 business days

Thank you for choosing MIREN — Beauty, Elevated.